Warehouse Zone

Warehouse Management System

Manage multiple warehouses or stores which hold stock, allowing every stock handling function per warehouse as well as visibility of the overall inventory.

SUPPORT EXCELLENCE

Never Miss a Customer Query

Keep your customers informed on their queries, eliminate email overload, and maintain high customer satisfaction with our comprehensive support system.

CORE CAPABILITIES

Powerful Support Features

Ticket Management

Create, track, and resolve tickets efficiently
Multiple status levels (Open, In Progress, Resolved, Closed)
Priority assignment (Low, Medium, High, Critical)
Category and subcategory organization
Automated ticket routing
SLA tracking and escalation

Multi-Organization Support

Manage multiple products and organizations
Client-specific portals
Organization-based access control
Custom branding per organization
Separate ticket queues
Organization-level reporting

Communication

Email notifications for all updates
In-app messaging and discussions
Email-to-ticket conversion
Automated status updates
Customer portal for self-service
Knowledge base integration

Analytics & Reporting

Comprehensive ticket analytics
Performance metrics and KPIs
Resolution time tracking
Customer satisfaction surveys
Export capabilities (CSV, Excel, XML)
Custom report builder

Estimates & Sign-offs

Generate estimates for work
Approval workflows
Client sign-off tracking
Time and cost tracking
Invoice integration
Budget monitoring

Complete Audit Trail

Full history of all ticket changes
User action logging
Timestamp tracking
Change attribution
Compliance-ready documentation
Regulatory reporting support

IN ACTION

See It In Action

Collaborate Through Discussions

Enable seamless collaboration between support team and customers through threaded discussions within the portal. Keep all communication in one place for complete context.

Keep Customers Updated

Never leave customers wondering about their ticket status. Automatic notifications and real-time progress updates ensure transparency and build trust.

WHY CHOOSE US

Support System Benefits

📥

No More Email Overload

Replace scattered email threads with organized tickets. All communication tracked in one place with complete history and context.

🎯

Never Miss a Query

Every customer inquiry captured and tracked. Automated escalation ensures urgent issues get immediate attention.

😊

High Satisfaction

Keep customers informed with automatic updates and transparent progress tracking. Measure satisfaction with built-in surveys.

🔗

CRM Integration

Seamlessly integrate with your existing CRM and other business systems for unified customer data and workflows.

📊

Actionable Insights

Comprehensive analytics help identify trends, bottlenecks, and opportunities for improving support operations.

🌐

Multi-Domain Support

Suitable for any industry or domain. Customize categories, workflows, and fields to match your specific needs.

INTEGRATIONS

Connect With Your Tools

📧

Email Systems

👥

CRM Platforms

💬

Slack/Teams

📊

Analytics Tools

🔔

SMS Gateways

🔌

REST API

Happy Customers Are The Foundation

Exceptional customer support is the cornerstone of successful businesses. Our support system helps you deliver the experience your customers deserve.

Visit Our Support Portal